Tickets

1. Tickets are not refundable under any circumstances other than cancellation of the event or unless the event is moved to another date which prohibits you from attending. In this instance the full value of the ticket less any booking fees and postage/credit card charges will be refunded.

2. In the event of Moseley Folk Ltd acting negligently, we will refund your full payment including booking fees. These scenarios are extremely rare but comprise of: Us sending the wrong order (we may need incorrect tickets returned before refunding) Us failing to send tickets as required nor arranging an alternative door collection Us sending tickets to the wrong address (except if you provide an incorrect address)

3. We are unable to accept any liability or replace any tickets lost, stolen or damaged after they have been received by you.

4. You are advised at the time of booking that Recorded Delivery only offers £30 compensation. For valuable tickets or to be completely covered by insurance, always choose the Special Delivery option at £4.95 offering up to £500 insurance (more cover available on request)

5. The Rules and Regulations of the venue, event organiser and promoter for which this ticket was purchased must be adhered to.

6. Although we will do our best to keep you informed of any cancellation, it is the ticket holders' responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.

7. Venue management reserve the right to refuse admission and may conduct security searches on entry.

8. You are advised to check if the venue has a last entry time. Even ticket holders may not be admitted after this time.

9. There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control. 10. Tickets are not transferable. If not purchased from an authorised outlet, tickets may be declared void and will not guarantee entry to the venue.

11. If tickets that are despatched by Special Delivery are returned to us as "addressee unknown", we reserve the right to cancel the order.

12. You are advised to check with the venue if photographic and recording equipment is prohib ited. Also laser pens, mobile phones, dogs (except guide dogs) and patron's own food and drink.

13. The promoter & venue management accept no responsibility for any personal property.

14. Ticket holders consent to filming and sound recording as members of the audience.

15. All of these terms and conditions are governed by English law.

17. Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.

18. For any other queries or help, please email us at info@moseleyfolk.co.uk